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Oracle Database Support

Met Sistem' Oracle Service Delivery Team has unparalleled expertise in all Oracle database versions (7.0, 8i, 9i, 10G, 11G) and application versions running on all platforms supported by the Oracle product set. Met Sistem’ organizational and technical infrastructure is architected with one single, overriding purpose in mind:

Our goal is to ensure that all customers that deploy Oracle take advantage of the advanced functionalities provided by the product and take advantage of database environments that are cost-effective, proactively administered, highly available and high performance.

Our support professionals come from many different backgrounds and possess a wide range of expertise:

  • Over 125 years of collective Oracle experience
  • Oracle DBA’s average 15 yrs. of experience per team member
  • Currently support over 50 remote DBA clients
  • Actively administering over 200 Oracle databases daily
  • Performed 1000s of database upgrades, migrations and recoveries
  • 1000s of hours of experience tuning Oracle databases and SQL statements
  • 1000s of hours of experience leveraging Oracle advanced features (RAC, standby, streams, advanced security)
Oracle DBA Support from Met Sistem
Met Sistem’ customers are not buying the service of a single DBA; they are leveraging the collective knowledge and experience of dozens of Oracle professionals for a fraction of the cost of in-house consultants or full time employees. Because of our diverse customer base, our team members have been exposed to hundreds of different application/database/operating system/hardware combinations.

Our internal Subject Matter Experts focus on key database disciplines including backup and recovery, highly available architectures (RAC and Standby Databases), SQL tuning, database performance, scripting and security. Met Sistem allocates the technician with the highest-level skill sets to provide the service requested by the customer. This ensures that the customer gets the most experienced person available to perform complex activities.

Reducing Oracle Support Costs
  • Flexible offering allows customers to take advantage of full or supplemental support packages
  • Customers only pay for the services they need, when they need them
  • Reduces Oracle support costs by leveraging Met Sistem’ support architecture
  • Experts dedicated to helping customers leverage advanced features to maximize their investment in Oracle
  • Best practices and project management specialists ensure Oracle projects are completed on-time and on-budget
  • Extensive CMM and ITIL compliant procedures and dedicated Subject Matter Experts reduce the time (and support costs) associated with daily administrative activities, database and SQL tuning, monitoring, problem prevention and resolution and implementing advanced database functionalities

Improving the Quality of Your Oracle Environments
  • 24 X 7 Onshore Oracle Operation Center staffed by database technicians
  • Advanced monitoring architecture tailored for Oracle environments
  • High quality service is guaranteed by fully customizable SLAs
  • Subject Matter Experts dedicate time to learning key database disciplines
  • Oracle resource analysis and metric forecasting engine predicts problems weeks and months in advance
  • Robust support infrastructure utilizes advanced communication and connectivity mechanisms to guarantee uninterrupted support operations

High Quality Environments Require Much More than Just High Quality DBAs
A high-quality database environment that provides the performance and availability required by critical business applications requires much more than just good technicians. Over the last 10 years, Met Sistem has refined and enhanced their technical support architecture to improve our ability to monitor and support Oracle database environments.

Customers are able to leverage this support architecture to reduce the costs of support while improving support quality. Internal personnel, onsite consultants and local consulting companies aren't able to offer an entire infrastructure dedicated to providing high quality support.

Whether you are looking for supplemental support to free your internal staff for strategic projects, full outsourcing to reduce support costs or expert assistance with upgrades and migrations, Met Sistem will tailor a service package that meets your specific needs.

Our Oracle database administrators have various Oracle Database and Operating System Certifications including Oracle Instructor Certifications and an Oracle Ace. Their daily activities include but are not limited to:

  • 24x7x365 Oracle Database Support
  • Oracle Real Application Clusters
  • Oracle Data Guard Architectures
  • Non-Oracle Failover Technologies
  • Oracle Data Warehousing and Data Mining
  • Oracle Advanced Security Options
  • Installation, Upgrades, Migrations and Configuration
  • Database Performance Monitoring and Tuning
  • Backup and Recovery Planning
  • Disaster Recovery Analysis and Testing
  • Space Management and Capacity Planning
  • Security Administration and Maintenance
  • Highly Available Architecture Design and Implementation